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Cannabis Dispensary Frequently Asked Questions

Refund and exchange policies may vary depending on the circumstances. Generally, we do not offer refunds or exchanges However, if there’s an issue with the quality or accuracy of your order, please contact customer support, and we’ll do our best to address your concerns.

No, prices shown online are pre-tax

Delivery times can vary significantly depending on your location and the shipping method chosen. For domestic orders within the United States, deliveries typically take 1 to 2 days to arrive after the order has been processed. For international orders delivery times may vary from 3 to 15 days, depending local postal services. Please note that these are estimated delivery times, and actual delivery times may vary based on factors beyond our control. Rest assured, our team works diligently to ensure timely and reliable delivery of your orders.

We utilize trusted courier or shipping services to deliver your cannabis products directly to your specified location. Once you place an order our team carefully packages your items and arranges for them to be shipped securely to you.

If you have received an email from StarbudExotics Store confirming receipt of your order, it is being processed. A second e-mail notification with the tracking number will arrive once your order is ready to ship.

If you choose Same-Day or Express Delivery at checkout, you will need to be home to receive your order and provide valid government-issued photo ID which proves you are 19 years of age or older. 
 
Anyone who is 19 years of age or older may accept your order, as long as they show valid government-issued photo ID.  
 
 

Yes, there is a minimum order requirement for delivery. We require a minimum order of $50 to qualify for delivery services. This ensures that we can efficiently serve our customers while maintaining the quality and reliability of our delivery operations.

We accept Bitcoin payments for secure and discreet transactions. Additionally,If you have other preferred payment methods, please contact our customer support team, and we’ll do our best to accommodate your needs.

Yes, you can track your delivery through our website. You’ll receive updates on the status of your order and the estimated time of arrival.

Yes, click the ‘Order Online’ tab, find your products, complete your check out

Orders cannot be cancelled.
 
Because our team assembles your order very soon after you place it, if you notice an error right after receiving your order confirmation, you should immediately call our customer service 

We take your privacy seriously and adhere to strict confidentiality standards. Your personal information is securely stored and only used for the purpose of processing your orders and providing customer support. We do not share your information with third parties without your consent, except as required by law.

In its natural state, cannabis has a low level of active cannabinoids. When cannabis is decarboxylated, either through heating or processing, its cannabinoid levels increase. So, the CBD and THC content are displayed on every product label in two ways.
 
On package labels, the first numbers, listed as “THC” and/or “CBD”, represent the active cannabinoid levels in the cannabis as purchased. Dried cannabis will have a low level of active cannabinoids because it hasn’t been heated yet.
 
The second numbers are listed as “Total THC” and “Total CBD.” These figures represent the active cannabinoid levels in the cannabis when ready for consumption. Because oil and capsule products have been processed (and the cannabinoids heated already), the second and first numbers will be the same between products.